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About us

It’s good to know Platform.


For Intermediary use only

Existing customer? Click here.


Company profile >

Platform is the intermediary lender of The Co-­operative Bank p.l.c. Launched in February 2003, the company was created from the merger of Platform Home Loans and Verso, both Britannia subsidiaries. Following the merger of Britannia and The Co-operative Bank on 1 August 2009, Platform now benefits from being part of a bigger organisation.  As well as being a member of the Council of Mortgage Lenders, an associate member of the Association of Mortgage Intermediaries and NACFB (National Association of Commercial Finance Brokers), we’re also on the mortgage panel of a number of major insurance companies, broker networks and estate agency chains. We offer a service that brings reassurance, strength and security to the intermediary market.


Get to know our products >

When it comes to products we believe that what’s important to you should be the focus of what we deliver. That’s why we offer a selection of Mainstream and Buy to Let products, in order to meet the needs of a variety of borrowers. Find out more about our products, here >


Our commitments – developed by listening to you

To make sure we fully understood what was important to the market place, and how we could make our products stand out, we held ‘Platform Live’ – an event that enabled us to hear first hand what you want from lenders. We also carried out independent research, which contributed invaluable feedback to help us develop our commitments to you. Find out more about our commitments, here >


Treating Customers Fairly >

Treating Customers Fairly (TCF) is one of the 11 principles set by the Financial Conduct Authority (FCA) to ensure fair treatment of customers, through improving standards across the financial industry. At Platform our customers have always been a top priority. We have already made good progress and we continue to look for opportunities to further embed TCF within the organisation.


Our work with Centrepoint>

For every new customer mortgage completed and existing mortgage customer product switch, we give £5 to Centrepoint (terms apply) - a youth homelessness charity, and our charity partner. Learn more about the work we do with Centrepoint, here >



The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.


The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.


Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

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