Company profile
Here you will find information about Platform's history, strategy
and culture and values.
History
Platform is the intermediary lender of
The Co-operative Bank
p.l.c. Launched in February 2003, the company was created
from the merger of Platform Home Loans and Verso, both Britannia
subsidiaries. Following the merger of Britannia and The
Co-operative Financial Services on 1 August 2009, Platform now
benefits from being part of a bigger organisation whose vision
is to be the UK's most admired financial services
business.
To date, we have originated
over 165,000 mortgages worth
over £16.36bn of mortgage business.
Strategy
As the intermediary lender of The
Co-operative Bank p.l.c, we offer a service for intermediaries
that includes the reassurance of strength and security.
Our product range offers a selection
of products from Mainstream to Specialist such as Buy to Let. This
means that we can meet the needs of a wide variety of borrowers,
whatever their aims and circumstances. We help our intermediary
customers find the right mortgage from our product range with just
one application using a cascade underwriting facility. If a case
fails from a credit perspective, the mortgage application can be
moved down the credit scale, and offered on our Specialist range of
products.
For more information on our
range of products, please contact your local
Business Relationship Manager.
Platform is on the mortgage panel of a
number of major insurance companies, broker networks and estate
agency chains and our products are distributed through
mortgage advisers who must be authorised, either directly or via a
principle with the Financial Services Authority. They must also
hold a current Consumer Credit Licence and have Professional
Indemnity Insurance.
Platform is also a member of the
Council of Mortgage Lenders, an associate member of the Association
of Mortgage Intermediaries and NACFB – National Association of
Commercial Finance Brokers.
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Culture and
values
Our purpose, our vision, and our
values underpin everything we do.
Our purpose
“Working together to help our
intermediaries achieve their customers’ financial aspirations”
Our vision
As part of The Co-operative Financial
Services we have a clear vision "to be the UK's most
admired financial services business”
Our
values
Our values describe what is important to our organisation and guide
our behaviours by determining how we interact with each other and
our customers. By living our values, we will deliver a consistent
and positive customer experience every time.
- We put our customers first in
all we do
- We take personal and social responsibility
- Together we will create a great place to work, grow
and develop
- We strive relentlessly to be faster, better and more
successful
- We are open and fair and are committed to excellent
communication
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