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Company profile


It’s good to know Platform


For Intermediary use only

Existing customer? Click here.


Platform is the intermediary lender of The Co-­operative Bank p.l.c. Launched in February 2003, the company was created from the merger of Platform Home Loans and Verso, both Britannia subsidiaries. Following the merger of Britannia and The Co-­operative Bank on 1 August 2009, Platform now benefits from being part of a bigger organisation.


We offer a service that brings reassurance, strength and security to the intermediary market. As well as being a member of the Council of Mortgage Lenders, an associate member of the Association of Mortgage Intermediaries and NACFB (National Association of Commercial Finance Brokers), we’re also on the mortgage panel of a number of major insurance companies, broker networks and estate agency chains.


Our products are distributed through mortgage advisers who must be authorised, either directly or via a principle with the Financial Conduct Authority. They must also hold a current Consumer Credit Licence and have Professional Indemnity Insurance.


Get to know our products

When it comes to products we believe that what’s important to you should be the focus of what we deliver. That’s why we offer a selection of Mainstream and Buy to Let products, in order to meet the needs of a variety of borrowers.

Find out more about our range of products, here >


Our commitments – developed by listening to you
To make sure we fully understood what was important to the market place, and how we could make our products stand out, we held ‘Platform Live’ – an event that enabled us to hear first hand what you want from lenders. We also carried out independent research, which contributed invaluable feedback and information to help us develop our commitments.


Bullet pointAccessible

Bullet pointSupportive

Bullet pointConsistent


These are the reasons why it’s good to know Platform.


Find out more about our commitments, here >



The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.


The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.


Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.


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Link to our lending policy page

Link to service standards page



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