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Our work with Centrepoint


For Intermediary use only

Existing customer? Click here.


For your client, a mortgage means so much more than just a roof over their head. It's a way of getting somewhere to call their own. A safe haven. A home.


But 150,000 young people asked for help with homelessness last year alone. For some, having a permanant roof over their head is like a distant dream.


Every year the charity Centrepoint helps more than 9,000 homeless 16-25 year olds in the UK with a safe place to live, health support and access to education and training.  Centrepoint is more than just a place to stay. It helps homeless young people into a home and a job and equips them with the independent living skills needed to escape homelessness for good.


What we're doing to help


£5 to Centrepoint for every new mortgage customer and existing mortgage customer product switch.


Each £5 will go towards funding The Centrepoint Helpline, where people can get in touch for advice or guidance for themselves, or someone they know. We'll also give to their new Manchester hub, which recently opened its doors to Central and Greater Manchester's young homeless community.


Chosen as our charity partner


Centrepoint has been chosen as our charity partner. Whether it's a dress-down day or a half-marathon, we'll support our colleagues to raise money for this worthy cause.


Find your client's mortgage


Choose the right mortgage for your client - and contribute to homeless young people getting the right support to turn their lives around. 


Real life stories


John's story

Chloe's story


Find out more about homelessness


There's more to homelessness than sleeping in the street


Find out more


Terms of the donation:


New mortgage customer applications and existing mortgage customer product switch applications received from 2nd May 2018 up to and including 31 December 2019 will be eligible for a £5 donation, on completion of the mortgage or product switch (as the case may be).  Transactions relating to existing mortgages including a further advance, porting of an existing mortgage or change of borrower, are not eligible for the Centrepoint charity donation at this time.  The Bank will make a payment to Centrepoint quarterly, for eligible completions during the previous quarter. 

The £5 donation will be made for each eligible mortgage sold through direct and intermediary channels i.e. it applies to the Bank’s Britannia and Platform branded mortgages. Britannia and Platform are trading names of The Co-operative Bank p.l.c. The Bank reserves the right to change or withdraw the donation arrangement at any time.


Centrepoint is a registered charity in England and Wales, No. 292411



The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.


The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.


Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

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