Our pledges to you
Following our competition for you to suggest our new pledge, you
told us you wanted decent notice of product changes. So
here's our new pledge to you:
We will give you at least two working days notice of
product withdrawals and changes along with a clear explanation of
our reasons, as part of our commitment to transparency and
fairness
Our other pledges to you...
We
only offer Platform products through intermediaries, so you don't
have to worry that we offer better deals direct
We
don't cross-sell other products directly to your customers, so you
can feel confident that you have a lender you can
trust
We are transparent about our current service standards,
they are updated daily on our website so you know where
you
stand
We contact you on receipt of every application and at
key stages throughout the application process, so you
don't
have to chase us or worry about letting
your clients down
We
provide you with a designated sales representative, so you know who
you are dealing with
We release your procuration fee within 10 working days
of completion
Have a suggestion for a new pledge? Let us know by
emailing us at welisten@platform.co.uk
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