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Contact us

For Intermediary use only

Existing customer? Click here.

 

Find your BDM >

 

Correspondence addresses >

Need to write to us?  View our correspondence addresses for posting application related documents and existing mortgage related documents.

 

Contact us - enquiries >

Need to call us?  View all of our telephone numbers from product enquiries to post completion information.

 

Account Management team >

Looking for a member of our sales team?  Find the telephone number, mobile number and email address for each member of the sales team.

 

We Listen >

If you have any feedback for Platform, please feel free to share it with us.

 

Media contacts >

Need to contact our press office?  Find details of who to contact and subjects our spokespeople can comment on.

 

Making a complaint >

At Platform we are committed to providing you with the best service possible. However, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.

 


 

The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.

 

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

 

Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

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Link to lending policy pdf