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Contact us - enquiries

For Intermediary use only

Existing customer? Click here.


For all new enquiries where an application has yet to be submitted


0345 070 1999* option 1

For updates on all new business applications currently being processed


0345 070 1999* option 2

For applications where an offer or certificate of title has been issued


0345 070 1999* option 3
Fax 01782 801198

For any query relating to a decisions in principle, registration on the click system or proc fee’s 


0345 070 1999* option 4

For all product transfer applications currently being processed


0345 070 1999* option 5

Literature requests >




Post completion


Payment enquiries

01752 236555

Deeds enquiries

01752 236550

Redemption enquiries

01752 236550

Additional lending enquiries

01752 236550

Insurance enquiries

01752 236550

Other post completion enquiries

01752 236550



The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.


The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.


Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

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