27 May 2008
Platform announces launch of new Lending Services
department
Platform, the intermediary lender of Britannia is
delighted to announce the launch of its new Lending Services
department. Incorporating a Mortgage Processing division and a
Service Management division, the new department is designed to
offer a streamlined end to end mortgage application process
supported by the delivery of an enhanced customer
experience.
Jason Finch, previously one of Platform’s
Heads of New Business, has been appointed as Head of Mortgage
Processing. Jason will oversee 52 people across five teams,
responsible for processing applications from receipt through to
offer and on to completion as efficiently as possible whilst
building excellent relationships with customers and supporting
Platform’s Sales team.
Sandra Robson-Clark, also previously one of
Platform’s Heads of New Business, has been appointed as Head of
Service Management. Sandra will oversee 40 people across five teams
managing a dedicated call centre and offering internal support
facilities as well as bespoke operational support in partnership
with Platform’s Sales team.
Both areas form an integral part of both
Platform and Britannia’s objective of ensuring the highest level of
customer experience is delivered at all times throughout the end to
end mortgage application process.
David Tweedy, Managing Director of Platform
said: “Over the past few months we have undergone a thorough
assessment of our business model and associated organisational
structure and have made a number of changes that set us up as a
business fit to tackle the challenges that we are currently facing
and prepare for the future. The launch of our new Lending Services
department enables us to offer enhanced mortgage processing
functionality and supports a key objective of offering a consistent
and first rate customer experience.
“I am certain that the changes we have
recently made to our Sales, Proposition and Lending Services
divisions together with the ongoing backing of our parent company
Britannia put us in a strong position to take advantage of any
opportunities that present themselves once stability returns to the
market. My congratulations go to Jason and Sandra for their well
deserved appointments.”
Back to
Press releases