31 July 2008
Platform responds to customer feedback with online-only
application process
Platform, the intermediary lender of Britannia has
announced today that from Friday 1 August 2008, all new mortgage
applications must be submitted online.
Responding to feedback received direct from its business
partners, the move will help to both significantly reduce the
administrative burden on the broker and have the potential to drive
down completion times by days. The decision will mean that a
broader group of customers will now be able to take advantage of
Platform’s award winning ‘click’ suite of online facilities,
providing a faster and more secure process from application through
to completion as well as enabling a more consistent customer
experience.
Mark Gordon, Head of Proposition at Platform said: “We have a
commitment to continually improve our systems and processes with
developments that make doing business with Platform faster and more
efficient. Uptake of our online systems has increased significantly
over the past few years so the decision to move to a fully online
application process was therefore a natural next step for a
progressive business such as Platform.”
“The advantages of speed, certainty and the obvious
environmental benefits this approach will leverage are clear and
demonstrate that it is now easier than ever to trade electronically
with us.”
Platform’s Operational Support Managers and Business
Relationship Managers will provide additional technical advice and
guidance to business partners to ensure any queries are answered
and the application process runs as smoothly as possible.
All paper-based applications received up until the close of
business on 31 July 2008 will be processed as usual.
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