Committed to excellent service
We understand how important good service is to you. That’s
why we’re continually striving to provide you with a service you
and your clients can rely on.
Here are some of the initiatives we’ve been working on in the
past year to improve our service to you:
We offer a range
of competitive products including a
selection of Mainstream exclusives to give you and
your clients more choice
We keep you
updated of current service standards, updating them
daily on our website so you always know
where you stand
We launched
clicktrack – designed and tailored to
your needs, you can choose when and how you want to be
communicated to for every application
Uniquely in the
market we’ve developed seven pledges that cover what we
found intermediaries think are
important qualities in a preferred provider
We
redesigned our website based on your
feedback and made our product information clearer,
calculators
easier to use and our lending policy easier to
navigate
We take
particular care to listen to our customers.
We believe this is the best way for us to help you deliver
the best products and service to your customers
We have a
winning
track record – with your support we’ve won five stars
at the FTAdviser.com Online Service
Awards 2010 and Best Intermediary Lender at the Your
Mortgage Awards 2009-2010
Talk to the team
If you have any recommendations or suggestions as to how we can
improve our business practices, about products you think we should
offer or, about any aspect of your relationship with Platform,
please share them with us
here >.
Naturally, we can't always promise that we will deliver but we
promise that we will always respond.
So start a conversation with us today.