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Support

For Intermediary use only

Existing customer? Click here.

 

Service standards >

We aim to keep you fully informed of our service standards > so that you can feel confident when dealing with us.

 

Calculators >

Click here for our Buy to Let calculator and Affordability calculator & FAQ's

 

Find your BDM >

 

Click demo >

Take a look at our online click demo to help your with our application system

 

Lending policy >

View the latest lending policy hotspots > as well as the full lending policy >.

 

Application tips >

To make the application process a little easier, we have provided you with a list of application tips to help you along your way.

 

FAQ's >

Here you will find answers to our most frequently asked questions.

 

IT support >

For details of which internet browsers we currently support go to our IT support > page

 


 

The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.

 

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

 

Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

Click for calculator
Our award-winning online application system
 

Find out about clicktrack - online application tracking made simple >

Link to calculators page

Link to our lending policy page

Link to service standards page