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IT support

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Existing customer? Click here.


Downloading PDF's from our website

If you are having problems downloading PDF's from our website, please follow these simple instructions below:


1. Open Adobe Reader

2. Click 'Edit' from the Menu Bar

3. Select 'Preferences' from the resulting dropdown list

4. In the categories list on the Preferences window, select 'Internet'

5. In the Web Browser Options section, untick 'Display PDF in browser'

6. Click 'OK'. Note - your PC may need to be restarted for the changes to take place.


Browser support:


Browser User experience

Internet Explorer 8 and above

Chrome version 35 and above

Firefox version 31 and above

Fully supported, all formatting & functionality working 
Internet Explorer (older versions) Some formatting issues causing text to fall out of line, all functionality works (i.e. calculators, search and click login) 



The information contained within this section is for use by mortgage intermediaries authorised by the FCA.

Information is not to be disclosed or given to the public or is intended as a consumer advertisement as it does not provide APRCs or APRC Representative Examples.


The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.


Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

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Link to calculators page

Link to our lending policy page

Link to service standards page