Service standards
We aim to keep you fully informed of our service standards so
that you can feel confident when dealing with us. Our service
standards are updated at the beginning of each week.
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Post - length of time taken to action post
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24 hours
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Initial underwriting decision - length of time taken to make
initial underwriting decision
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24 hours
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Telephone calls - % answered within 20 seconds
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95%
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Telephone calls - % answered overall
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99%
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