We aim to keep you fully informed of our service standards so
that you can feel confident when dealing with us.
New applications – When you have submitted an
application to us, please provide the required supporting
documentation to us via Click as quickly as possible. This will
then allow your application to progress to an initial
Once all supporting documentation has been received,
your case will be assessed within:
Supporting documents uploaded via clicktrack
Broker enquiry line
|Average call waiting time yesterday 20 seconds
Ask us - online application queries through clicktrack
|Ask us queries responded to within 4 business hours
That's what we like to hear
It’s good to know we’re delivering on our promise to put you at
the heart of everything we do. Here is some of the real time
feedback we have received from brokers who have recently placed an
application with Platform.
"I was extremely satisfied with my experience, I found the
whole process smooth & easy to follow, even if I didn’t
understand something there was someone at the end of the phone to
Dean Russel, Countrywide
"Very impressed with the Click system and the speed of
offer. Also the communication from your team.
Nicole Baker, Ace Mortgages and Finance Limited
"I felt the service myself and my clients received was very
prompt and extremely professional and would have no problem in
recommending Platform to my colleagues and clients."
George Preece, Gladstone Mortgages
"Good service and quick phone response as well as from
underwriting team to keep me informed. Overall very good."
John Stonestreet, Financial Themes