0.50%

Bank of England base rate

0.75%

LIBOR

 
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Service standards

We aim to keep you fully informed of our service standards so that you can feel confident when dealing with us. Our service standards are correct as at Thursday 11 March.

Speed of response Standard Current Performance
Initial underwriting decision

Mainstream:
1 working day

Specialist:
2 working days

Large Loans (over £500,000):
2 working days

Mainstream:
4 working days

Specialist:
3 working days

Large Loans (over £500,000):
6 working days
Receipt of post

Mainstream:
2 working days

Specialist:
3 working days

Mainstream:
6 working days

Specialist:
6 working days
Telephone calls % answered within 30 seconds 80% 40%
Telephone calls % answered overall 95% 73%