In 2011 we listened to
your feedback and we...
…made it easier for you and your clients by
updating our supporting document requirements
We’re continually looking at ways to speed
up our processes and make it easier for you to do business with
us. This year we listened to your feedback and made the
following changes.
- We no longer need to see the original
signature on ID documents so you can now send these to us via
document upload, email or fax
- For proof of deposit, we removed the need
for internet bank statements to be signed by a branch as long as
it’s clear that the statement is clearly linked to the
applicant.
…introduced arrangement fee options across our
range
We understand that each of your clients have
different needs so it’s helpful if you’re able to offer them a
choice of arrangement fees. We have %, fixed and £0
arrangement fee options in our product range so you can offer your
clients the product which works best for them.
Take a look at our
latest BTL
products and Mainstream products
...reduced our administration fee from £140 to £89
We held a number of Platform Live events throughout the year to
gather feedback about how we could improve our products and service
to you and your clients. As a result of these events and your
feedback we reduced our administration fee from £140 to
£89.
… increased our Buy to
Let lending by more than 10 times since last year
We developed our Buy to Let proposition in response to what
you were telling us by:
increasing our allowance on BTL
portfolio size with all lenders from 5 to 10
offering free valuation for purchase as well as
remortgage on all BTL products
launching innovative new products including the
Options range with no ERC
launching Cashback products designed to help new
landlords.
Take a look at our latest BTL
products
… launched
document upload
You said that adding a
document upload feature would make it easier and quicker for you
when dealing with Platform.
Find out more
about how document upload makes it quicker, easier and
clearer
...launched Let to Buy
products
We now allow the
remortgage of a residential property to a Buy to Let.
Take a look at our
latest Let to Buy products and learn more about
the types of borrower who could benefit from Let to
Buy
View our Let to
Buy products
Keep them
coming…
Your feedback really does make a difference so keep your ideas
and suggestions coming. You can contact your local BDM, call our
Customer Care Team on 0845 070 1999* or email your
suggestions to us at welisten@platform.co.uk