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About us

It’s good to know Platform

 

For existing mortgage customers

Intermediaries please click here >

 

Company profile

Platform is the intermediary lender of The Co-operative Bank. We offer a range of mortgages including Buy to Let and Mainstream. For your protection, Platform only works with professional mortgage advisers. Our products are distributed through mortgage advisers who must be authorised, either directly or via a principle with the Financial Conduct Authority. They must also hold a current Consumer Credit Licence and have Professional Indemnity Insurance.

 

Company profile >

 

Social responsibility

At Platform, we are committed to being ethical and socially responsible. We continuously strive to improve our environmental performance and choose who we do business with and how we do business with them.

 

Treating Customers Fairly (TCF)

Treating Customers Fairly is one of the 11 principles set by the Financial Conduct Authority (FCA) to ensure fair treatment of customers, through improving standards across the financial industry.

 

At Platform our customers have always been a top priority. We have already made good progress and we continue to look for opportunities to further embed TCF within our business.

 

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

 


 

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

 

Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.