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Contact us

For existing mortgage customers

Intermediaries please click here >

 

Platform address

 

If you are posting existing mortgage related documents to us please send to:

 

Platform
PO Box 237
Plymouth
PL1 1WG

 

If you are posting application related documents to us please send to:

 

Platform
PO Box 3462
Cheadle Road
Leek
ST13 9BG

DX 16351 (Leek)

 

 

Platform's Head Office
Britannia House

Cheadle Road

Leek

Staffordshire

ST13 5RG

 

Looking for a mortgage? 

Our mortgages are only available through professional mortgage advisers.  Please contact your local mortgage adviser for further information about our mortgage products.

 

Find a mortgage adviser >

 

Current customers

 

If you already have a mortgage with Platform and have a query please contact us on one of the numbers below.

To discuss problems making payments

(mortgages before end 2009)

01752 236 243

To discuss problems making payments

(mortgages from 1st January 2010 onwards)

01752 236 244

Accessing my property deeds

01752 236550

Closing my account

01752 236550

Making an overpayment

01752 236550

Borrowing more money

01752 236550

Insuring my home

01752 236550

Letting out my property

01752 236550

Changing my preferred payment date

01752 236550

Changing my personal information

01752 236550

Making a general enquiry

01752 236550

 

Making a complaint >

 

Having difficulties paying your mortgage? > 

 

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

 


 

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

 

Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.

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