Frequently asked questions
1. What do I do if I cannot afford my next
monthly payment?
2. How can I make my
payments?
3. Can I take a payment
holiday?
4. Can you tell me which is the best mortgage
for me?
5. Can I change my mortgage to interest
only?
1. What do I do if I cannot afford my next monthly
payment?
Please call us as soon as possible to discuss your options as we
may be able to come to an arrangement about your payments.
Please contact our dedicated team of account handlers on 01752
236555. Please note, we can discuss what options are
available to you based on your personal circumstances, but cannot
advise which is best.
Having
difficulties paying your mortgage? PDF (39KB)
2. How can I make my payments?
We prefer
payments to be made by direct debit as agreed in your terms and
conditions; however we also can accept debit card payments,
payments by personal cheque, standing order and/or payments by
paying in book. Please contact us on 01752 236555 for more details.
We do not accept payment by credit card or by cheques drawn on
limited company accounts.
3. Can I take a payment holiday?
You can only take a payment holiday if you have a flexible mortgage
account. Please contact us on 01752 236555 for details of your
account. Please note, we can discuss what options are
available to you based on your personal circumstances, but cannot
advise which is best.
4. Can you tell me which is the best mortgage for
me?
Unfortunately not, as Platform is not authorised
to give financial advice. We can discuss what options are available
to you, but cannot advise which is best. If you require advice,
then we refer you to your broker or organisations such as Citizens
Advice Bureau or National Debtline.
5. Can I change my mortgage to interest
only?
If your account is currently on a repayment basis, then we may be
able to transfer your account to interest only for a short term or
more permanently. If you have an interest only mortgage it is
your responsibility to ensure that an appropriate repayment vehicle
is in place and to check that it is on target to repay the amount
of your mortgage. If you have any concerns or queries we recommend
you contact your financial advisor. A fee may be payable if
you change from repayment to interest only, or vice versa.
This fee can either be paid upfront or added to your loan.
You should consider that if the fee is added to your loan then it
will be an interest bearing fee and will remain on your mortgage
balance for the remaining term of your mortgage. Please
contact us on 01752 236555 for details. Please note, we can
discuss what options are available to you based on your personal
circumstances, but cannot advise which is best.
YOUR HOME MAY BE REPOSSESSED IF YOU
DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE