Important Cookie Information
(this message will appear only once)

To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.


Privacy policy

At Platform we aim to protect your privacy as far as possible. We only use information that we collect about you to process transactions and to improve the quality of the service that we provide to you.


The information we collect


The types of information that we collect include the following:


In order to complete any applications that you make we will need to know your customers’ name, mailing address, debit/credit card details, and other related information. This is to allow us to complete your transaction and also to provide confirmation of the transaction to you


When you browse the website we will store information as to how you use the website in order to improve the quality of service provided to you. For example it will allow us to decide the most appropriate site layout and navigation


We will also use the information we collect in order to inform you about changes and occasionally other information that we think may be useful to you. If you inform us that you do not wish to receive such marketing we will not send it

Who we disclose it to


Platform does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your customers’ account or facilitate your customers’ transactions with Platform, including those that provide professional, legal, or accounting advice to Platform.


Non-affiliated companies that assist Platform in providing services to you are required to maintain the confidentiality of such information, and to use your personal information only in the course of providing such services and only for the purposes that Platform dictates. We may also disclose your personal information to fulfill your instructions, to protect our rights and interests and those of our business partners, or pursuant to your express consent.


Finally, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations, for instance, when responding to a subpoena or similar legal process, to protect against fraud, and to otherwise co-operate with law enforcement or regulatory authorities.

Processing of Data by Platform and Use for Marketing Purposes


Platform does not collect personally identifying information from this website except when specifically and knowingly provided by you including each time you login to our intermediary centre. In the latter case, subject to any applicable local laws, we may use your personal information to market products and services we believe might be of interest to you.


Platform uses cookies* to obtain non-personal information regarding your use of this website. This information will be collected primarily for purposes of administering or compiling information, and of monitoring usage and performance of this website. We may also use such cookies to facilitate your movement within this website. Find out more about cookies >


Platform will not sell any personal information


Accessing and updating your personal information


You and your customer have the right, subject to applicable law to request a copy of the information that we hold about you (for which we may charge a small fee) and to correct any inaccuracies. Should you wish to do so, please contact us.



If you have any questions or complaints relating to the Privacy Policy or how we use the personal information we have about you, please contact us


*A cookie is information that a web server stores on your hard disk so that it allows a website to store your preferences on your machine and later retrieve it.


The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.


Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Calls may be monitored or recorded for security and training purposes.