Client's product ending soon?

If your client's mortgage is coming to an end, you can apply for a product transfer online now in 5 simple steps, or download, print and post a paper copy back to us. Eligibility applies.

Online Product Transfer

New Business Service levels

Updated: 05/08/2022 at 09:00am 

Initial review

7 working days

Instruct valuation

1 working day

Case progress update

Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.

New Business Enquiry call wait time

5 minutes

Due to high demand, applications are currently taking longer to process. Check the progress of your application on Click. If you see an error message when uploading documents - please ignore this and allow 2 days before re-checking Click. Thank you.

On 4 August 2022, the Bank of England base rate increased from 1.25% to 1.75%.

Find out more.

We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

Click here for more info

Top links

Lending criteria

You can view our in-depth lending criteria...

Lending criteria


See what your client can afford.



Documents to help with your client's application.


Valuation fees

View our list of valuations.

See our fees