Get to know the new Platform site with our quick video guide

Learn how to make the most of our improved Platform features, including handy affordability and buy-to-let calculators.

Watch our video

Lending criteria

You can also view our in-depth lending criteria.

Lending criteria

Calculators

See what your client can afford.

Calculators

Existing customers

Switching or renewing? Find products here.

Products

New customers

Find more information about products for new customers.

See our rates

Latest updates

Monday 14th October - Product Change

Tuesday 24th September - Product Change

Friday 13th September - Product change

Thursday 5th September - Product change

Friday 30th August - Product change

See all latest updates

Service Levels

Updated:
11/10/19 at 9:50 AM

Review application and instruct valuation

Upload all documentation to ensure we can fully review your case and let you know if there is anything further we need.

Within 48 hours

Broker Registrations

Register and set your password to submit business to Platform

Within 48 hours

Telephone wait time for case updates

Remember to log into Click case tracking for an update, you can find the details on our information request.

Up to 40 seconds

Case progress update

We will assess your case and call you to discuss any outstanding information. All outstanding information is published in Clicktrack, log in to review the information request.

On working day 6 and every 3rd working day thereafter

Average offer time

Please ensure you send all requested documents and additional information to receive a speedy offer

12 working days