Client's product ending soon?

If your client's mortgage is coming to an end, you can apply for a product transfer online now in 5 simple steps, or download, print and post a paper copy back to us. Eligibility applies.

Online Product Transfer


New Business Service levels

Updated: 05/08/2022 at 09:00am 

Initial review

7 working days

Instruct valuation

1 working day

Case progress update

Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.

New Business Enquiry call wait time

5 minutes

Due to high demand, applications are currently taking longer to process. Check the progress of your application on Click. If you see an error message when uploading documents - please ignore this and allow 2 days before re-checking Click. Thank you.



On 4 August 2022, the Bank of England base rate increased from 1.25% to 1.75%.

Find out more.

We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

Click here for more info

Top links

Lending criteria

You can view our in-depth lending criteria...

Lending criteria

Calculators

See what your client can afford.

Calculators

Literature

Documents to help with your client's application.

Literature

Valuation fees

View our list of valuations.

See our fees