Get to know the new Platform site with our quick video guide
Learn how to make the most of our improved Platform features, including handy affordability and buy-to-let calculators.
Latest updates
Monday 14th October - Product Change
Tuesday 24th September - Product Change
Friday 13th September - Product change
Thursday 5th September - Product change
Friday 30th August - Product change
Service Levels
Updated: 11/10/19 at 9:50 AM
Review application and instruct valuation
Upload all documentation to ensure we can fully review your case and let you know if there is anything further we need.
Within 48 hours
Broker Registrations
Register and set your password to submit business to Platform
Within 48 hours
Telephone wait time for case updates
Remember to log into Click case tracking for an update, you can find the details on our information request.
Up to 40 seconds
Case progress update
We will assess your case and call you to discuss any outstanding information. All outstanding information is published in Clicktrack, log in to review the information request.
On working day 6 and every 3rd working day thereafter
Average offer time
Please ensure you send all requested documents and additional information to receive a speedy offer