We are really sorry for the long call wait times you are currently experiencing and the challenge this is causing you. We are working hard to answer your calls so in the first instance please log on to Click for case updates. Thank you for bearing with us
Click here for case updatesHints and tips for packaging your case
Here at Platform we're working through our pipeline as quickly as possible. Before submitting an application please read our Hints & Tips on deposits, income and bank statements to help us speed things along.
We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.
Click here for more infoWe understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.
Click here for more info
Service levels
Updated: 23/11/2020 at 11:25am
Average offer time
30 working days
Review application
Instruct valuation
1 working day
2 working days
Case progress update
All outstanding information is published in Clicktrack, log in to review the information request.
Customer Service wait time
We are experiencing high call volumes and longer wait times.