Service levels
Updated: 09/09/2021 at 09:30pm
Initial review
2 working days
Instruct valuation
1 working day
Case progress update
Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.
New Business Enquiry call wait time
5 minutes
We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.
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We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.
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