We are really sorry for the long call wait times you are currently experiencing and the challenge this is causing you. We are working hard to answer your calls so in the first instance please log on to Click for case updates. Thank you for bearing with us

Click here for case updates

Hints and tips for packaging your case

Here at Platform we're working through our pipeline as quickly as possible. Before submitting an application please read our Hints & Tips on deposits, income and bank statements to help us speed things along.

Hints & Tips

We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

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We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.


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Service levels

Updated: 23/11/2020 at 11:25am 

Average offer time

30 working days

Review application

Instruct valuation

1 working day

2 working days

Case progress update

All outstanding information is published in Clicktrack, log in to review the information request.

Customer Service wait time

We are experiencing high call volumes and longer wait times.