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This website is for Mortgage Brokers only, if you're an existing customer click here.

Contact us

At The Co-operative Bank, we pride ourselves on providing great customer service. Our contact centre teams are on hand to answer any questions you might have.

How to get in touch

Call us on 0345 070 1999 (option 1)

Call charges

In the first instance please check Broker Portal for case updates.

Call us on 0345 070 1999 (option 2)

Call charges

Call us on 0345 070 1999 (option 3)

Call charges

Call us on 0345 070 1999 (option 4)

Call charges

Call us on 0345 070 1999 (option 5)

Call charges

After completion

Call us on 08000 288 288 if your application was submitted via Broker Portal.

Call charges

Call us on 08000 288 288 if your application was submitted via Broker Portal.

Call charges

Correspondence address

If you are posting new application documents for cases initiated on Broker Portal, please send them to:

The Co-operative Bank
Mortgages
1 Balloon Street
Manchester
M4 4BE

If you are posting existing mortgage related documents to us, please send them to:

The Co-operative Bank
PO Box 4934
Unit 2 Interface Business Park
Swindon
SN4 4PN

Reset Broker Portal password

If you have forgotten the password for your Broker Portal account, please click here to reset it.

How to make a complaint

We always seek to provide you and your clients with the best in customer service. If you'd like to address an issue or feedback on your experience with us, find out how you can make a complaint.