Get in touch
At Platform, we pride ourselves on great customer service. Our service teams are on hand to answer any questions you might have.
Call us on 0345 070 1999 (option 1)
In the first instance please check Click for case updates here as we're currently experiencing long call wait times
Call us on 0345 070 1999 (option 2)
Call us on 0345 070 1999 (option 3)
Fax: 01782 801215
Call us on 0345 070 1999 (option 4)
Call us on 0345 070 1999 (option 5)
Call us on 01752 236555
Call us on 01752 236550
If you are posting new applications, including product switch related documents to us, please send them to:
PO Box 3462
If you are posting existing mortgage related documents to us, please send them to:
PO box 237
Reset Click password
If you have forgotten the password for your Click account, please click here to reset it.
Customer Complaints Procedure
At Platform, we always seek to provide you and your clients with fantastic customer service. If something has gone wrong, find out how you can make a complaint.