Our quick and simple

Online Product Transfer Form

is just a click away

Try it for yourself and enjoy all the benefits of a smoother application process.


We are experiencing a technical issue and we are unable to take card payments for mortgage applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

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We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.

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Service levels

Updated: 22/09/2020 at 13:13pm

Average offer time

30 working days

Review application

Instruct valuation

23 working days

2 working days

Case progress update

All outstanding information is published in Clicktrack, log in to review the information request.

Customer Service wait time

We are experiencing high call volumes and longer wait times.

Top links

Lending criteria

You can view our in-depth lending criteria.

Lending criteria


See what your client can afford.



Documents to help with your client's application.


Valuation fees

View our list of valuations.

See our fees