Service levels
Updated: 29/06/2021 at 09:30am
Initial review
1 working day
Instruct valuation
1 working day
Case progress update
Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.
New Business Enquiry call wait time
5 minutes
We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.
Click here for more infoWe understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.
Click here for more info