Hints and tips for packaging your case

Here at Platform we're working through our pipeline as quickly as possible. Before submitting an application please read our Hints & Tips on deposits, income and bank statements to help us speed things along.

Hints & Tips

Service levels

Updated: 14/01/2021 at 11:00am 

Initial review

6 working days

Instruct valuation

1 working day

Case progress update

Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.

New Business Enquiry call wait time

5 minutes

We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

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We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.

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Top links

Lending criteria

You can view our in-depth lending criteria...

Lending criteria


See what your client can afford.



Documents to help with your client's application.


Valuation fees

View our list of valuations.

See our fees