Hints and tips for packaging your case

Here at Platform we're working through our pipeline as quickly as possible. Before submitting an application please read our Hints & Tips on deposits, income and bank statements to help us speed things along.

Hints & Tips


Service levels

Updated: 14/01/2021 at 11:00am 

Initial review

6 working days

Instruct valuation

1 working day

Case progress update

Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.

New Business Enquiry call wait time

5 minutes

We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

Click here for more info

We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.


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Top links

Lending criteria

You can view our in-depth lending criteria...

Lending criteria

Calculators

See what your client can afford.

Calculators

Literature

Documents to help with your client's application.

Literature

Valuation fees

View our list of valuations.

See our fees