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We are experiencing a technical issue and we are unable to take card payments for mortgage applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.
Click here for more infoWe understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.
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Service levels
Updated: 22/09/2020 at 13:13pm
Average offer time
30 working days
Review application
Instruct valuation
23 working days
2 working days
Case progress update
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Customer Service wait time
We are experiencing high call volumes and longer wait times.