We would like to apologise to our mortgage customers who are experiencing longer wait times than usual, we are receiving a very high level of calls at present. We are working hard to answer your calls whilst providing a safe environment for our colleaguesVisit our FAQs
Get in touch
At Platform, we pride ourselves on providing great customer service. Our support team are on hand to answer any questions you might have.
Feel free to contact us if you have any questions about your mortgage.
If you're looking for a mortgage...
If you are moving home, a first time buyer, or looking to purchase a buy to let property, our mortgages are only available through professional mortgage brokers. Please contact your local broker for further information.
If you have a query about your Platform mortgage, or you’d like to switch your product or borrow more, please contact us on one of the numbers listed below.
If your query is related to one of the following:
Accessing property deeds
Making an overpayment
Borrowing more money
Insuring my home
Letting out my property
Changing my preferred payment date
Changing my personal information
- Making a general enquiry
Call us on 01752 236 550
Call us on 01752 236 243
Call us on 01752 236 244
Write to us
If you’d like to write to us about existing mortgage related documents, please send your queries to:
PO Box 237
If you are posting application related documents to us please send to:
PO Box 3462
DX 16351 (Leek)
We always try to provide you with the best service we possibly can. If something's gone wrong or you're not happy, let us know and we'll see what we can do to put it right.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE